Frequently Asked Questions

Sign up with your email and password, or use Google sign-in. You'll need to confirm you are at least 20 years old.

Your username is permanent and used in your profile URL. Your display name is what others see and can be changed anytime.

A provider account that can create profiles, manage agencies, and receive reviews from tourists.

A reviewer account that can browse profiles, write reviews, earn points, and climb the tier ranks.

Use the language toggle in the site header. All content is available in both Thai and English.

From your dashboard, click "Create Profile". Fill in your details, upload photos, and submit for review. Once approved, your profile will be visible in the directory.

Up to 12 photos and 3 videos per profile. Photos are automatically processed and optimized for quality.

Pending means under review, Active means visible in the directory, Inactive means hidden by you, and Rejected means it didn't pass review.

Edit your profile from the dashboard. Depending on settings, changes may need moderator approval before going live.

Profiles may have a validity period. You can extend your listing from the dashboard to keep it visible.

Yes, sideline accounts can create multiple profiles. Each profile is managed independently with its own photos and settings.

A process to confirm you match your profile photos. Verified profiles receive a badge that helps build trust with viewers.

Go to your dashboard, start the verification process, receive a unique code, take a photo of yourself holding the code, and submit it for review.

You get a verified badge on your profile, increased trust from viewers, and higher visibility in search results.

You can resubmit with a new photo. Common reasons for rejection: code not visible, face not clear, or photo doesn't match your profile.

Visit any profile and use the review form. Rate looks, service, and give an overall rating. You can also attach up to 3 photos.

Yes! Approved reviews earn points based on your tier. Adding photos earns bonus points. Photos showing a logo earn even more.

You can write up to 3 reviews per day. You can review the same profile more than once for different visits.

Yes, all reviews are checked before being published. Most reviews are approved within a few hours.

Shareable image cards generated from your reviews. You can download them and share on social media to show off your reviews.

Coins are a currency earned through daily activity. Use them to boost profiles and increase visibility in the directory.

Three ways: Daily login (9-18 coins/day), login streak bonuses (up to +30 on Day 7), and lucky drops (5-25 coins randomly while browsing).

Log in every day to build a 7-day streak. Each day awards coins, and completing all 7 days adds a +30 coin bonus. Miss 48 hours and your streak resets.

Random coin rewards of 5-25 coins that appear while you browse profiles. A floating coin will appear - tap it within 60 seconds to collect! You can receive up to one per day.

Spend 30-150 coins to temporarily boost a profile higher in the directory. Choose from 3 to 24 hours. Boosted profiles appear above all regular listings.

Yes! Any user can gift-boost any profile. The profile owner will be notified and can send a reaction.

Points come exclusively from writing reviews and determine your tier rank. Coins come from daily activity and are spent on boosts. They are completely separate.

There are 8 progressive ranks from Tourist to Legend, determined by points you earn from writing reviews. Higher tiers unlock better rewards.

Write reviews to earn points. Each tier has a point threshold you need to reach. Higher tiers give you more points per review.

Higher review point multipliers, exclusive achievement badges, and recognition on the leaderboard.

The leaderboard ranks reviewers by points earned in weekly and monthly periods. Top reviewers win prizes at the end of each period.

Top reviewers earn prize coins that can be redeemed for gift cards including Grab, Lazada, and Razer Gold.

A group page that showcases multiple profiles under one brand. Agencies have their own page with a logo, description, and member list.

Sideline accounts can create an agency from the dashboard. Add a name, logo, banner, and description to get started.

Your agency page is published automatically once it reaches the minimum number of member profiles.

Agency owners can manage member profiles, reply to reviews on member profiles, and customize the agency page appearance.

Selected agencies that are highlighted with a crown badge and receive spotlight placement on the homepage carousel.

Go to your dashboard profile settings, click the 2FA setup button, scan the QR code with your authenticator app, and save your backup codes.

Yes, from your dashboard profile settings. You'll need to verify your password and confirm the change via email.

Go to your dashboard profile settings and use the password change form in the Security section.

Use the report button on any profile or review page. All reports are reviewed by our moderators.

Request account deletion from your dashboard profile settings. There is a 48-hour cooling-off period during which you can cancel the request.